PRIVACY POLICY
PRIVACY POLICY
Website: www.wearesnatched.com (the "Site")
Brand / Store: Snatched
Contact email: contact@wearesnatched.com
This Privacy Policy explains how Snatched ("Snatched", "we", "us", "our") collects, uses, shares and protects personal data when you visit or make a purchase on our Site, or interact with us in any other way.
By using the Site, you agree to the practices described in this Privacy Policy.
- PERSONAL DATA WE COLLECT
1.1 Data you provide directly
When you use the Site or place an order, we may collect:
Identity and contact details: name, email address, phone number, billing/shipping address
Order data: products purchased, order number, purchase history, customer service messages
Account data (if you create one): login details (note: passwords are managed by our e-commerce platform and are not visible to us)
Marketing preferences: newsletter subscription/unsubscribe, communication preferences
Any information you send us: emails, forms, reviews, survey responses
1.2 Payment data
Payments are processed by third-party payment providers (for example, card processors, Apple Pay, Google Pay, PayPal where available). We do not store full payment card numbers. We may receive limited payment-related information, such as the transaction status, the last 4 digits, the payment method type and billing confirmation.
1.3 Data collected automatically (usage and device)
When you browse the Site, we may automatically collect:
IP address, approximate location (derived from IP), browser type, device identifiers
Pages visited, clicks, time spent, referral/exit pages
Cookie identifiers and similar tracking data
1.4 Third-party data
We may receive data from:
Payment providers (fraud signals, payment status)
Carriers (delivery status)
Advertising/analytics partners (performance and attribution data)
- HOW WE USE YOUR DATA (PURPOSES)
We use personal data to:
Process orders (payment, shipping, confirmations)
Deliver products and provide customer service
Prevent fraud and abuse, and secure transactions
Communicate with you about your order and your account
Improve the Site (performance, user experience, troubleshooting)
Marketing and advertising (emails, retargeting ads, measurement), where permitted by law and based on your preferences
Comply with legal obligations (accounting, tax, consumer law, legal requests)
- LEGAL BASES (EU/EEA/UK USERS)
Where the GDPR/UK GDPR applies, we rely on the following legal bases:
Performance of a contract: to process and deliver your order
Legal obligation: accounting, tax and consumer protection compliance
Legitimate interests: fraud prevention, website security, service improvement, analytics (where permitted)
Consent: newsletters, certain cookies/trackers and certain advertising (depending on your settings and local law)
You can withdraw your consent at any time (see Section 9).
- COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies (pixels, tags) to operate the Site and for analytics/advertising purposes. These may include:
Strictly necessary cookies (Site functionality, cart, checkout)
Performance/analytics cookies (understanding how users interact with the Site)
Advertising/retargeting cookies (showing relevant ads and measuring campaigns)
You can manage cookies through:
Our cookie banner/settings (where shown)
Your browser settings (block/delete cookies)
Platform opt-out controls where available
Blocking cookies may affect Site functionality (especially checkout).
- HOW WE SHARE YOUR DATA
We may share your personal data with trusted service providers ("processors") strictly to operate our business, including:
5.1 E-commerce platform
Our store is hosted on an e-commerce platform (for example, Shopify and its related services). They help us manage the store, process orders and maintain Site functionality.
5.2 Payment processing
Payment providers and fraud prevention partners to process payments and reduce risk.
5.3 Shipping and logistics
Carriers and fulfillment partners to ship your products and provide tracking/delivery updates.
5.4 Analytics and advertising partners
Analytics tools and advertising platforms to measure performance and display ads (depending on your cookie/consent settings).
5.5 Legal and compliance
We may disclose information where necessary to:
Comply with laws/regulations
Respond to legal requests
Enforce our terms
Protect rights, safety and security
We do not sell your personal data.
- INTERNATIONAL DATA TRANSFERS
We are established in [JURISDICTION — see note below], but our service providers and partners may process data in other countries (including the United States and other jurisdictions).
Where necessary, we use appropriate safeguards for cross-border transfers, such as:
Standard Contractual Clauses (SCCs) and/or other legal mechanisms
Contractual and technical protections with our providers
- DATA RETENTION
We retain personal data only for as long as necessary for the purposes described above, including legal, accounting and tax obligations.
Typical retention periods:
Order and billing records: kept for the period required by applicable law (often several years)
Customer service messages: as needed to handle requests and for follow-up
Marketing data: until you unsubscribe or object (plus a reasonable technical processing period)
Analytics/cookie data: according to settings and provider configurations
We may anonymize data for statistical purposes and keep it without identifying you.
- SECURITY
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration.
No system is perfectly secure. If anyone promises you "100% security", be skeptical.
- YOUR RIGHTS (AND HOW TO EXERCISE THEM)
Depending on your location (EU/EEA/UK and other jurisdictions), you may have the following rights:
Access to your data
Rectification of inaccurate data
Erasure ("right to be forgotten") in certain cases
Objection to processing (especially marketing)
Restriction of processing
Data portability
Withdrawal of consent (where processing is based on consent)
How to exercise your rights
Email us at contact@wearesnatched.com with:
Your name
The email used to place the order
Your request and any relevant order details
We may need to verify your identity to protect your information.
Marketing unsubscribe
You can unsubscribe at any time using the link in our emails or by contacting us directly.
- CHILDREN'S PRIVACY
The Site is not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us and we will take appropriate action.
- THIRD-PARTY LINKS
The Site may contain links to third-party websites/services. We are not responsible for their privacy practices. Please read their policies if you choose to visit them.
- CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a new "Effective Date". Continued use of the Site means you accept the updated policy.
- CONTACT
For privacy inquiries or to exercise your rights:
Email: contact@wearesnatched.com